Brent Otterlei.

Designing talent management and benefits experiences at enterprise scale. Currently focused on integrating AI into core HR workflows.

Led design for everything post-onboarding in the Twine savings + investing app on iOS and web.

• 3×
  Apple App of the Day
• 4.6
  App Store rating
• $20M
  AUM
• 30K
  Engaged users

• Drove design from inception through hi-fi delivery on the core app surface
• Partnered with Research, Marketing, Legal, Product, Engineering, Data, Support
• Helped lead design sprints and design-corner critique sessions
• Extended an existing design system and introduced new patterns for mobile + web

Owned mobile design for the Sam’s Club shopping experience across iPhone, iPad, and Android, doing ~$1M/day in transactions.

• $37M
  Annualized GMV from FOI
• 3%
  App GMV lift

• Took projects from inception to delivery on all four platforms
• Presented to CEO and VP of Product before engineering handoff
• Led brainstorm and review sessions to foster cross-team collaboration

Led design for a B2B2C payments ecosystem — Android terminal app, App Store app, web admin tools — for big banks and small merchants. Won the 2017 Design Award.

• Designed an entire payments ecosystem from inception through implementation
• Built an Atomic Design system and got engineering buy-in to ship it
• Managed a small internal team plus a 5-person external design agency
• Presented the UX vision to the CEO and board and got approval to move forward

Founding designer for a Mexican payments startup. Spent the first 18 months as Head of Design and sole IC, then built and led the design team after Series B.

• $1B+
  Pesos processed
• 7.7M+
  Transactions
• 30K+
  Merchants

• Set UX strategy and vision; designed the process
• Took Clip from concept through implementation on iOS, Android, and Windows Phone
• Managed internal team plus external design, IxD, branding, and packaging agencies

Led UX design for VISA Checkout, built on the UltimatePay 2.0 platform VISA acquired with PlaySpan. Contributed to a pre-Apple Pay contactless solution that informed VISA’s partnership with Apple.

• Built a small internal team plus a 5-designer agency (LabZero)
• Worked on a pre-Apple Pay contactless solution used in the Apple Pay partnership
• Focused on a diverse team and a healthy design culture

Redesigned UltimatePay from the ground up. Facebook and Disney were first clients. VISA acquired PlaySpan for $190M to use the platform for VISA Checkout.

Led UX for ticket search and the interactive seat maps that still power SeatGeek today.

Redesigned a social network for finance professionals. Grew from <100K to >500K active users while I was there.

Designed an early SaaS application platform. Logo and brand work in addition to UX.

Designed and shipped the e-book store and support site; converted print magazines to a digital flip-book format.